Trusty Guarantee

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Trusty Service Guarantee

Textbooksrus.com offers a 14-day guarantee on the condition of every item described on our Marketplace. All Textbooksrus.com booksellers are required to accept returns for merchandise that is materially different than what was advertised for up to 14 days from the day the item was delivered. We also guarantee that all items will be delivered in a timely manner.

Qualifying Problems
Problems that we guarantee against include the following:

Materially Different
You received merchandise that is defective, damaged, inaccurately described, or entirely different than the item you ordered.
Not received in a timely manner
Your item took too long to ship or was lost in transit.

Trusty Service Guarantee on International Editions
Textbooksrus.com guarantees that all international edition textbooks will contain exactly the same printed content as the comparable U.S. Edition, word-for-word, page-for-page, unless otherwise indicated by the seller in his or her listing.
The seller's listing must be clear and specific as to any such discrepancies such as supplemental materials (ie CD’s, Access Codes…etc) not being included.

How to submit a Trusty Service Guarantee Claim

First, you must attempt to resolve the problem directly with the seller.
If you and the seller are not able to resovle the matter, then review our guidelines for qualifying problems above.
If your claim is that the item was materially different, then your claim must be submitted within 14 (thirty) days of the day your order was placed.
If your claim is that the item was not received, then before we will investigate we must wait 15 (fifteen) days beyond the maximum estimated transit time for the shipping method that you chose.
For example, if the maximum estimated transit time is 14 (fourteen) days, we will investigate a claim for a lost shipment no sooner than 29 (twenty-nine) days after the day it was shipped.
Submit your claim in writing to trustyguarantee@textbooksrus.com or by using our web contact form. Include the following in your email:
- Your order number
- Your ship-to address
- The name of the seller
- The reason you are filing your claim (e.g., either "Materially Different" or "Not Received")
- A brief description of the problem
- If you received an entirely different item than the one you ordered, make sure to include the author, title, and ISBN of the item you received.
- If the item has not been received, then please include any shipping information provided by the seller (e.g., tracking number(s), carrier and service used, and date shipped).

Your claim will be reviewed and processed as quickly as possible.
We may contact you for additional information.
Judgement as to the validity of all claims is at the sole discretion of Textbooksrus.com

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