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| What is Technical Writing? | |
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| You Are a Technical Writer! | |
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| Characteristics of Technical Writing | |
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| How Technical Writing Compares to Other Writing | |
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| Audience and Purpose. | |
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| Meeting the Audience's Needs | |
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| Planning Your Document's Purpose, Scope, and Medium | |
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| Technical Research | |
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| Researching at Work | |
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| Finding Secondary Data | |
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| Documenting Secondary Sources | |
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| Evaluating Sources | |
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| Taking Notes from Sources | |
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| Collecting Primary Data | |
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| Writing Process | |
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| A Process for Technical Writing | |
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| Planning | |
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| Drafting and Revising | |
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| Copyediting and Publishing | |
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| Writing Collaboratively | |
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| Brief Correspondence | |
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| Introduction to Text Messages, E-mails, Memos, and Letters | |
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| Audience | |
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| Prewriting | |
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| Formatting | |
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| Composing the Message | |
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| Document Design and Graphics | |
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| Designing the Document | |
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| Who Reads Graphics? | |
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| Designing Graphics | |
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| Constructing Graphics | |
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| Writing for the Web | |
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| Getting Started on Web Pages | |
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| Organizing and Designing Web Pages | |
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| Writing Text for the Web | |
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| Special Web Pages | |
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| Informative Reports | |
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| Getting Started on Informative Reports | |
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| Summary and Abstract | |
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| Mechanism Description | |
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| Periodic Reports | |
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| Progress Reports. | |
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| News Release | |
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| Investigative Reports | |
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| Incident Report | |
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| Trip Report | |
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| Science Lab Reports | |
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| Forensic Reports | |
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| Instructions | |
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| Getting Started on Instructions | |
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| Organizing and Formatting Instructions | |
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| Composing Instructions | |
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| Employment Communication | |
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| Getting Started on Employment Communication | |
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| Formatting and Organizing Resumes | |
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| Types of Resumes | |
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| Composing Resumes | |
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| Composing Employment Letters | |
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| Presentations | |
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| Getting Started on Presentations | |
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| Planning | |
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| Organizing and Composing | |
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| Preparing | |
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| Rehearsing | |
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| Presenting | |
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| Organizing a Group Presentation | |
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| Recommendation Reports | |
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| What is a Recommendation Report? | |
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| Starting a Recommendation Report | |
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| Formatting and Organizing | |
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| Recommendation Reports | |
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| Composing Recommendation Reports | |
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| Proposals | |
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| What is a Proposal? | |
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| Getting Started on Proposals | |
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| Composing Informal Proposals | |
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| Composing Formal Proposals | |
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| Ethics in the Workplace | |
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| What is Ethics? | |
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| Creating a Culture of Ethics | |
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| What to Do When Faced with an Ethical Dilemma | |
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| Why is it So Difficult to Behave Ethically? | |
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| Technical Reading | |
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| Technical Reading vs. Literary Reading | |
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| Before You Read | |
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| As You Read | |
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| Inside Track | |
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| Organizing with the Direct Approach | |
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| Tone | |
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| Parallelism | |
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| Economy | |
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| Using Numbers | |
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| Clarity | |
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| Active and Passive Voice | |
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| Gender Unbiased Language | |
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| You Attitude | |
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| Effective Transitions | |
