Integration of Revenue Administration is part of the World Bank-Studies series. These papers are published to communicate the results of the Bank's ongoing research and to stimulate public discussion.
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| Foreword | |
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| Acknowledgments | |
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| Abbreviations | |
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| Introduction | |
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| Concept and Issues | |
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| Leadership | |
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| Strategic Planning | |
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| Legal Framework | |
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| Project Designs | |
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| Timetables | |
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| Budgeting | |
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| Performance Management | |
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| Staffing | |
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| Communications | |
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| Successful Integration: Case Studies | |
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| Unification of Tax and Social Contribution Collections | |
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| Merger of Tax and Customs Administrations | |
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| Broader Review of International Experiences and Lessons | |
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| Leadership | |
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| Strategic Planning | |
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| Legal Framework | |
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| Project Design | |
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| Timetables | |
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| Budgeting | |
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| Performance Management | |
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| Staffing | |
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| Communications | |
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| Conclusion | |
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| References | |
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| Tables | |
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| Administrative Costs/Net Revenue Collections (in percent): An Illustration of the Inherent Limitations of a Conventional Quantitative Indicator for Countries Where Integration Took Place and Information Is Available | |
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| Selected Key Performance Indicators, Bulgaria, 2002-07 | |
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| Selected Strategic Outcome, Performance Indicators, and Targets, Canada | |
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| Project-Use Evidence and Analysis to Drive Performance (Designed in December 2007) | |
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| HMRC Public Service Agreement Targets from 2005-06 to 2007-08 (Selected Contents) | |
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| Selective Mission Statements, Strategic Objectives, and Performance Indicators | |
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| Box | |
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| A Sample Statement of Vision and Objectives for Integration | |
