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Superstar Customer Service: It's All About C.A.R.E.
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Superstar Customer Service: It's All About C.A.R.E.

Conlow, Rick
ISBN-10: 1426018452
ISBN-13: 9781426018459

In our Marketplace:
2 used from $4.97
Without loyal customers, a business doesn't exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction and loyalty. Simply put, Customers Are Really Everything?C.A.R.E. Learn the five Moments of Magic to achieving SuperSTAR customer service and how to manage each consistently.
The time is now.
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About the Authors
About the Crisp 50-Minute Series
A Note to Instructors
The Customer Service Challenge!
What Customer Service?
The Search for Superior Customer Service
SuperSTAR Customer Service
Summary
Mental Psyche
Moment of Magic I: Mental Psyche
Summary
The Greeting
Moment of Magic II: The Greeting
Summary
Meeting the Need
Moment of Magic III: Meeting the Need
Summary
Follow-Through
Moment of Magic IV: Follow-through
Summary
Handling Problems
Moments of Magic V: Handling Problems
Summary
Appendix
SuperSTAR Customer Service

List price: $14.95
Edition: 2010
Publisher: Natl Book Network
Binding: Trade Paper
Pages: 106
Size: 8.00" wide x 10.00" long x 0.25" tall
Weight: 0.51 lbs.
Language: English

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