ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
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Dr Ernest Brewster is a long time champion of ITIL Service Management in a 30 year IT career which includes 20 years in senior roles in various public sector organisations. Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide. Aidan Lawes is one of the world's leading independent authorities on IT Service Management and co-authored the international standard ISO/IEC 20000. He is a Fellow of the BCS and the Institute of Service Management. John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management.
Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide.
Dr Ernest Brewster is a long time champion of ITIL Service Management in a 30 year IT career which includes 20 years in senior roles in various public sector organisations. Richard Griffiths has been an ISEB examiner since 2000 and is a service management consultant, having worked as practitioner and trainer in all aspects of ITIL for a large number of organisations worldwide. Aidan Lawes is one of the world's leading independent authorities on IT Service Management and co-authored the international standard ISO/IEC 20000. He is a Fellow of the BCS and the Institute of Service Management. John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management.
John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management. He has shunned the technical aspects of IT, largely because he finds them boring. Instead, he has excelled at helping organisations deliver business value from IT. As a practitioner, John learnt his trade with Philips and London Electricity.
