Unit
1. Building Effective Messages Module
1. Introduction to Business Communication Module
2. Adapting Your Message to Your Audience Module
3. Communicating Across Cultures Module
4. Planning, Writing, and Revising Module
5. Designing Documents, Slides, and Screens Unit
2. Creating Goodwill Module
6. You-Attitude Module
7. Positive Emphasis Module
8. Reader Benefits Unit
3. Letters, Memos, and Email Messages Module
9. Formats for Hard-Copy Letters and Memos Module
10. Email Messages Module
11. Informative and Positive Messages Module
12. Negative Messages Module
13. Persuasive Messages Unit
4. Polishing Your Writing Module
14. Revising Sentences and Paragraphs Module
15. Choosing the Right Word Module
16. Editing for Grammar and Punctuation Unit
5. Interpersonal Communication Module
17. Listening Module
18. Working and Writing in Teams Module
19. Planning, Managing, and Recording Meetings Module
20. Making Oral Presentations Unit
6. Research, Reports, and Visuals Module
21. Finding, Analyzing, and Documenting Information Module
22. Proposals and Progress Reports Module
23. More Short Reports Module
24. Formal Reports Module
25. Using Visuals Unit
7. Job Hunting Module
26. Researching Jobs Module
27. Creating Persuasive Resumes Module
28. Job Application Letters Module
29. Preparing for Job Interviews Module
30. Following the Interview: Follow-up Letters and Emails, and Job Offers
