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| Preface | |
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| - Why Global Supply Chain Management? | |
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| About Global Supply Chain Management | |
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| About the Handbook | |
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| Understanding Global Supply Chains | |
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| Managing the Functions | |
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| Resource Management | |
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| Managing the Relations | |
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| Making It Happen | |
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| Conclusions | |
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| Understanding Global Supply Chains | |
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| - Global Supply Chain Management Strategy | |
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| Background | |
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| Global SCM Strategy | |
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| Impacts on Strategic Orientation | |
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| Capabilities and Structural Elements of GSCMS | |
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| Performance Implications | |
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| Integration of GSCMS Into Firm Strategy | |
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| - Assessing the Global Environment | |
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| Yesterday's Supply Chains in Today's Global Environment | |
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| Cross-Cultural Influences and the Global Supply Chain | |
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| Foreign Currency Volatility | |
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| Political Economies | |
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| Two Sets of Rules | |
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| The New Environment of Hypersecurity | |
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| Conclusions | |
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| - Value and Customer Service Management | |
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| Value Management | |
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| Customer Service | |
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| Customer Service and Value Management | |
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| - Demand Mangement | |
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| Derived Versus Independent Demand | |
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| A Model of Supply Chain Demand Management | |
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| Forecasts Versus Plans Versus Targets | |
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| Sales and Operations Planning | |
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| Why Is a Sales Forecast Needed? | |
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| The Tools of Sales Forecasting Management | |
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| Sales Forecasting Management Questions | |
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| Demand Management: An Iterative Process | |
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| - Knowledge Management | |
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| From Data to Knowledge | |
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| Building Knowledge Management Competence | |
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| Challenges to Building Knowledge Management Competence | |
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| - Process Orientation | |
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| Introductory Views on SCM and Processes | |
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| The Heritage of the Function-Oriented Organization | |
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| Different Processes | |
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| A Business Viewed as a System | |
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| Elements in a Process-Oriented Organization | |
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| Designing the Process-Oriented Organization | |
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| Is SCM Possible in Function-Oriented Organizations? | |
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| Should Processes Be Company-Specific or Standard? | |
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| How to Make SCM Work | |
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| Measurement, Analysis, and Development | |
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| Conclusions | |
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| Managing the Functions | |
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| - Marketing and Sales Management | |
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| Marketing Strategy | |
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| Strategic Implementation Decisions | |
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| Sales Force Program Decisions | |
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| Summary | |
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| - Product Management | |
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| The Role of Product Management | |
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| Global Product Launch | |
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| Launch Strategy Influencers | |
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| Global Launch Strategy Considerations | |
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| Company One | |
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| Company Two | |
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| Summary | |
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| - Operations Management | |
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| What Is Operations Management? | |
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| Operations Management Decision Problems | |
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| Evolution of Operations Management | |
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| Different Perspectives of Operations Management | |
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| Operations Management in the New Economy | |
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| Synchronizing the Marketplace and Operations through Agility | |
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| Implications and Conclusions | |
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| - Integrated Logistics Management | |
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| Logistics in The Context Of Supply Chain Management | |
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| Business Process Integration | |
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| The Business Process Framework | |
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| Methods and Techniques | |
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| Organization and People | |
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| Systems and Data | |
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| Designing Integrated Logistics Business Processes | |
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| Implementing Integrated Logistics Management | |
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| Global Pharmaceuticals | |
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| Summary | |
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| - Inventory Management | |
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| Inventory Basics | |
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| Independent Versus Dependent Demand Inventory | |
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| Reasons for Inventory | |
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| Reasons against Inventory | |
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| Types of Inventory | |
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| Inventory Control Systems | |
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| Single-Period Inventory Systems | |
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| Multiperiod Inventory Systems | |
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| Implications and New Strategies in Inventory Management | |
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| Postponement | |
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| Reducing Seasonal and Short-Life-Cycle Inventory Costs with Quick Response (QR) | |
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| Supply Chain Partnerships and Vendor-Managed Inventory | |
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| Conclusions | |
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| - Transportation Management | |
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| Transportation Decision Making | |
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| Transportation Cost Behavior | |
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| Collaborative Transportation Management | |
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| Global Transportation Issues | |
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| Conclusions | |
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| - Warehouse Management | |
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| The Role of Warehousing in Global Supply Chains | |
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| Product Type and Warehousing Operations | |
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| Why Have a Warehouse? | |
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| The Location of Warehouses | |
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| Warehouse Design and Operations | |
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| The Role of Information in Warehouse Management | |
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| Technology and Warehouse Operations | |
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| Future Trends for Warehousing | |
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| Suggested Readings | |
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| - Supply Management | |
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| The Strategic Supply Management Process | |
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| Trends in Supply Management | |
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| Concluding Thoughts | |
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| Critical Support of Supply Chain Logistics Personnel | |
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| The Changing Nature of the Workplace | |
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| Creating a Customer-Focused Logistics Workforce | |
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| Fundamental Information Exchange | |
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| Knowledge Development | |
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| Assistance To Employees | |
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| Performance Feedback | |
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| Workplace Affirmation | |
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| Implementing a Customer-Focused Employee Plan | |
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| Resource Management | |
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| - The Lean Supply Chain: The Path to Excellence | |
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| Conventional Supply Chain Management | |
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| Is It More Than "Just-in-Time" | |
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| Lean Supply Chain Basics: Flow and Pull Replenishment | |
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| Work Flow Characterization: V, A, and T Configurations | |
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| Fulfillment Characterization: Build-to-Stock, Assemble-to-Order, Build-to-Order, and Engineer-to-Order | |
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| Applying Lean Principles To a BTS V-Type Process | |
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| Conclusions | |
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| - Financial Management | |
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| Key Drivers of Financial Performance | |
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| Measuring Financial Performance | |
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| Making the Financial-SCM Connection: A Top-Down Approach | |
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| Conclusions | |
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| - Risk Management | |
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| What Is Risk? | |
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| Types of Risks in Global Supply Chains | |
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| A Risk Management Process Model | |
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| Identifying and Profiling Risks | |
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| Risk Assessment and Evaluation | |
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| Managing Risks and Risk Management Strategies | |
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| Supply Chain Risk Management Strategy Implementation | |
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| Mitigating Supply Chain Risks | |
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| Conclusions | |
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| Supply Chains as Interpretation Systems: Knowledge, Strategy, and Performance | |
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| Recent Research on Information Management Within Supply Chains | |
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| The Next Step: Fitting Supply Chain Knowledge and Strategy | |
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| Identification of Ideal Profiles | |
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| Implications | |
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| Conclusions | |
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| Managing the Relations | |
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| - Relationship Management | |
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| Shift in Organizational Strategy | |
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| Relationship With Suppliers | |
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| Examples of Benefiting from Supplier Relationships | |
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| Establishing and Maintaining Supplier Relationships | |
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| Organizational Changes to Establish Supplier Relationships | |
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| Emerging Issues in Relationship Management | |
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| Summary | |
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| - Logistics Outsourcing | |
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| Logistics Outsourcing History | |
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| Why Outsource Logistics Activities? | |
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| The Challenges of Global Logistics Outsourcing | |
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| Some Concluding Examples | |
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| - International Sourcing: Redressing the Balance | |
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| The International Sourcing Phenomenon | |
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| Wave After Wave | |
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| The Performance Rationale | |
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| On Balance | |
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| Redressing the Balance | |
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| Riding the Waves | |
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| - Negotiation Through the Supply Chain | |
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| Relationship Types Resulting from Supplier-Customer Negotiations | |
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| Following the Negotiation Process in a Global Supply Chain Context | |
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| Conclusions | |
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| - Interfunctional Coordination | |
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| What Is Interfunctional Coordination? | |
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| Axes of Effective Interfunctional Coordination | |
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| Mechanisms to Drive Coordination | |
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| Common Goals and Measures | |
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| Achieving Interfunctional Coordination | |
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| Interfunctional Coordination: A Collaborative Climate for Success | |
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| - Intercorporate Coordination | |
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| The Managerial Behaviors of Interorganizational Coordination | |
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| Environmental Characteristics for Effective Interorganizational Coordination | |
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| Conclusions | |
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| - Global Supply Chain Control | |
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| Characteristics of the Controller's Strategy | |
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| Magnitude and Scope of Control Requirements | |
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| Implementation Effectiveness from Institutional Arrangements | |
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| The Moderator Role of Institutional Environmental Differences | |
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| Conclusion | |
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| Making It Happen | |
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| - Supply Chain Innovation | |
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| Innovation as Strategy | |
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| Supply Chain Innovation | |
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| Innovation Processes | |
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| The Importance of Organizational Culture and Processes | |
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| Ramifications of Global Supply Chains | |
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| Summary | |
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| - Global Supply Chain Security | |
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| Disaster Classification and Vulnerability Assessment | |
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| Disaster Management Process | |
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| Disaster Preparedness: Current Status | |
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| Recent and Emerging Developments | |
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| Conclusions | |
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| - Diagnosing the Supply Chain | |
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| Diagnosis | |
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| Benchmarking Approaches | |
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| Mapping Approaches | |
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| Means-Ends Approaches and Cause-and-Effect Diagrams | |
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| Curing Problems and Eliminating the Pain Points | |
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| Summary | |
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| - Change Management | |
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| What Is Change Management? | |
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| Developing the Change Management Strategy | |
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| The Change Management Plan | |
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| People and Organizational Issues | |
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| Organizational Readiness for Change: The Change Management Survey | |
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| Change Management Organizational Roles | |
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| The Initial Response to an Announced Change | |
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| Complacency | |
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| Resistance to Change | |
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| Resistance to Different Types of Change | |
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| Change Management Myths and Realities | |
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| Launching the Change | |
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| Summary of Key Success Factors: The Change Equation | |
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| Change Management in a Global Environment | |
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| Name Index | |
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| Subject Index | |
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| About the Editors | |
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| About the Contributors | |