Why do some distribution centers have excellent performance while others struggle? Highly CompetitiveWarehouse Management unravels the secrets of those best-in-class operations and shows how they createa competitive advantage for their companies.With the accompanying Warehouse Maturity Scan, distribution center and supply chain managementwill have a tool to analyze the current state of their operations. Based on these results, the author providesa systematic yet fl exible action plan for improvement, which involves human behavior, process redesign,warehouse management systems and supply chain alignment. These materials, along with case studies,detailed examples and thought provoking questions will move your facility to best-in-class performance.Van den Berg has shown clearly, with many practical examples, how to apply contemporary managementtools to warehouse management.Dr Robert S. Kaplan, Professor Harvard Business School and co-developer of Balanced Scorecard andtime-driven activity-based costingIn two years time, Highly Competitive Warehouse Management changed our distribution center fromunderdog to top dog in the Air Force supply chain.Major Peter van Winkel, Project Manager, Ministry of Defense, The NetherlandsJeroen van den Berg forcibly shows that warehouse management - often underestimated in value -is central to achieving high operational and fi nancial performance for most contemporary enterprises.Dr John Gattorna, Author of Dynamic Supply Chains and Adjunct Professor, Macquarie Graduate Schoolof Management, Australia
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