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HCAHPS Basics : A Resource Guide for Healthcare Managers

Brady, Carrie
ISBN-10: 1601462808
ISBN-13: 9781601462800

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Description

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores have gone public, and your facility has more at stake than just reimbursement-your reputation is also on the line.

Figure List	p. vi
CD-ROM Files	p. vii
About the Author	p. ix
Acknowledgments	p. x
Dedication	p. xi
Introduction	p. xii
What Is HCAHPS?	p. 1
Why HCAHPS Is Unique	p. 1
HCAHPS History	p. 2
The HCAHPS Survey Questions	p. 7
Topics Not Included in the HCAHPS Survey	p. 18
Why HCAHPS Matters	p. 21
Hospital Behavior and Public Opinion	p. 22
Making the Connection between HCAHPS, Quality, and Patient Safety	p. 23
Pay for Performance	p. 29
Conclusion	p. 31
HCAHPS Survey Process Basics	p. 35
Choosing a Survey Mode	p. 36
Whether to Conduct the Survey Yourself or Use a Vendor	p. 38
Selecting a Vendor	p. 40
Selecting Patients to Be Surveyed	p. 45
Reviewing Your CMS Data Submissions	p. 48
The Importance of Timing	p. 49
Conclusion	p. 51
Demystifying the Public Reporting Process	p. 55
Public Reporting Basics	p. 55
Adjusting Data for Public Reporting	p. 56
Preview Report Process	p. 63
Hospital Compare Public Reporting Format	p. 64
Reporting Your Own Data	p. 67
Dancing with the HCAHPS Data	p. 69
Understanding Your Information Environment	p. 70
Mastering the Foundational Steps	p. 72
Keep Your Eyes on Where You're Going, Not on Your Feet	p. 78
Orchestrating the Kick Line: Identification of Best Practices	p. 79
Not Everyone Dances the Same Way	p. 80
Be Graceful	p. 81
Conclusion	p. 82
Common Pitfalls to Avoid	p. 83
Leadership Pitfalls	p. 83
Data Reporting Pitfalls	p. 89
Improvement Pitfalls	p. 93
Conclusion	p. 98
Case Studies	p. 99
Griffin Hospital: Putting Patients and Caregivers Back in the Data	p. 99
Cleveland Clinic: Integrating HCAHPS with Other Information	p. 105
Other CAHPS Surveys and the Future of HCAHPS	p. 109
Summary of Select CAHPS Surveys	p. 109
Surveys and Item Sets in Development	p. 114
The Future of HCAHPS	p. 114
Conclusion	p. 115
Epilogue	p. 117
Patient-Centered Strategies for HCAHPS Improvement	p. 119
Introduction	p. 119
A Good Place to Start	p. 121
Practices to Improve Communication	p. 123
Practices to Improve Medication Communication	p. 133
Practices to Improve Discharge Information	p. 134
Practices to Decrease Noise at Night	p. 135
Practices to Improve Cleanliness	p. 136
Practices to Improve Pain Management	p. 137
Care for the Caregiver	p. 139
Conclusion	p. 149
Table of Contents provided by Ingram. All Rights Reserved.

List price:	$99.00
Edition:	2008
Publisher:	Opus Communications
Binding:	CD-ROM
Pages:	150
Size:	7.00" wide x 9.00" long x 0.50" tall
Weight:	0.64 lbs.
Language:	English

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