Last updated 8/12/08
When visiting any website, we encourage you to read that website's privacy policy.
TextbooksRus.com is committed to keeping your information private and confidential.
Should you have any suggestions or comments regarding our privacy policy, we encourage
you to e-mail us at help@textbooksrus.com.
Our complete contact information, including telephone number and physical mailing
address, may be found on our
contact page.
TextbooksRus.com is the sole owner of the information collected on this site. We
will not sell, share, or rent this information to any outside parties, except as
outlined in this policy. TextbooksRus.com collects information from users at several
different places on our website in order to process orders and better serve you
with pertinent information. Information collected includes name, shipping address,
billing address, telephone numbers, e-mail address, and payment information such
as credit card. TextbooksRus.com also requires you to submit a user name and password
of your choice for future access to your information. Your user name and password
is to remain confidential and you should not share this information with anyone.
In order to process your orders using this website, a user must first complete the
registration form. During registration a user is required to give their contact
information, which includes name, e-mail, telephone number and physical address.
This information is used to contact the user about the services on our site, such
as sending automated order status updates. This information is NOT shared.
Most of the information collected in the registration process will be used to process
orders. In the order process, a user must provide additional financial information
such as credit card number and expiration date. This information is used for billing
purposes and to fulfill customer’s orders. If we have trouble processing an order,
this contact information is used to get in touch with the user. We do not share
your personal and financial information with any third parties. The only exception
is when processing your credit card information with the merchant bank for authorization
and approval. This process is protected by an enhanced security system. Note:
For enhanced security and privacy, TextbooksRus.com does NOT save your credit/debit
card information. See Security section for
more details on security measures and procedures.
We use cookies to maintain cart data and to customize page content. If, as a user, you reject the cookie, you may still use our site; however, you will be unable to use our shopping
cart to purchase items online. This is because the shopping cart uses cookies to
retain information necessary to process your order. If you disable cookies, we will
not be able to accept your order online. We do not share any information with any
third party sites. Cookies are used strictly for the purpose of enhancing your personal
experience with our site. When you close your browser, the cookies will be terminated,
with the exception of those used to maintain your cart data. Cart-related cookies
stay active for 2 days so that users may "save" their carts for a short period.
We use IP addresses to analyze trends, administer the site, track a user’s movement,
and gather broad demographic information for aggregate use. IP addresses are not
linked to personally identifiable information. We do not distribute or share
IP information with any third parties. Only TextbooksRus.com technical staff has
access to log files. Log files are periodically purged.
We use outside shipping companies (FedEx and USPS) to ship orders and credit card processing companies (VeriSign/Penn Securities) to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. We also use third party service providers for the shopping cart (Google Checkout & PayPal) and they do not retain, share, store, or use personally identifiable information for any secondary purposes.
TextbooksRus.com is located in Ohio and abides by all federal and state laws. TextbooksRus.com will disclose any personally identifiable information when required to by law, such as to comply with a judicial proceeding, court order, or subpoena, but not under any other circumstances.
This website contains links to other sites. Please be aware TextbooksRus.com is
not responsible for the privacy practices of other such sites. We encourage our
users to be aware when they leave our site and to read the privacy statements of
each and every website that collects personally identifiable information. This
privacy statement applies solely to information collected by this website.
TextbooksRus.com's website takes every precaution to protect our users’ information.
When users submit sensitive information via the website, that information is protected
both online and off-line.
When our registration/order form asks users to enter sensitive information (such
as credit card number), that information is encrypted and protected with the best
encryption software in the industry: SSL. VeriSign uses SSL technology with advanced
128-bit encryption to process our payments. To learn more about VeriSign, SSL, or
payment processing, please visit VeriSign.
All of our users’ information is classified and restricted. The TextbooksRus.com
facility is a secured and locked facility. Only employees who need the information
to perform a specific job are granted access to personally identifiable information.
If you wish to have your information removed, you may contact us at help@textbooksrus.com
to do so. For future transactions, you will be required to re-enter your information.
All TextbooksRus.com servers, including web servers and database servers, are housed
at TextbooksRus.com and maintained in-house by TextbooksRus.com. Access to the database
is strictly monitored and protected from outside access. Internet access is restricted
and protected by firewall and password protection. The servers that we store personally
identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an e-mail
to us at help@textbooksrus.com.
If you choose to receive special offers, TextbooksRus.com may send you such pertinent
information. Our special offers are sent only to customers who grant TextbooksRus.com
permission to send such information. TextbooksRus.com does not share your information
with third parties for their promotional purposes and does not solicit outside parties to send special offers on
our behalf.
Out of respect for the privacy of our users, we present the option to not receive
these types of communications. Furthermore, all special offers are sent via e-mail
and have a "remove link" if you wish to no longer receive special offers and news.
Otherwise, customers may occasionally receive information on products, services,
special deals, or news. Please see our choice and opt-out below for further details
of how to be removed from our mailing list.
Customers may change or review their recorded account information such as address
or e-mail in the My Account
area, or by going to the home page and
clicking on the My Account button.
You MUST have your username and password in order to access your account.
TextbooksRus.com does not use customer’s information for contact other than TextbooksRus.com
pertinent business.
However, for customers who wish to opt-out or be removed from TextbooksRus.com special
offers and related news, TextbooksRus.com provides several methods to accomplish
this request. Users who no longer wish to receive our newsletter or promotional
materials may opt-out of receiving these communications by un-checking the "permission
to send" field when processing their order. They may also send us an e-mail to
help@textbooksrus.com with a request to be removed. Or, customers may also
use the link provided with all communications to automatically unsubscribe.
If at any point we decide to use personally identifiable information in a manner
different from that stated at the time it was collected, we will notify users via e-mail. Users will have a choice as to whether or not we use their information
in this different manner. We will use information in accordance with the privacy
policy under which the information was collected.
In the event that we make a material change to our privacy policy, we will notify you by e-mail. If you have opted out of receiving any communications from TextbooksRus.com, you
may visit our website at http://www.textbooksrus.com where news of changes will
be posted. Otherwise, you may e-mail us at help@textbooksrus.com. If you send us
an e-mail request, we will respond to that e-mail only. You will not receive promotional
materials unless you specifically grant us permission to send those.
You may also send a request to our physical address at:
TextbooksRus.com
802 Avondale Ave.
Grandview Heights, OH
43212
TextbooksRus.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
non-profit organization whose mission is to build users' trust and confidence in
the Internet by promoting the use of fair information practices. This privacy statement
covers the site http://www.textbooksrus.com. Because this website wants to demonstrate
its commitment to your privacy, it has agreed to disclose its information practices
and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions
or concerns regarding this statement, you should first contact our Customer Relations
Manager at help@textbooksrus.com. If you do not receive acknowledgement of your
inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at
http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your
concerns.
