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Help > Policies & Procedures > Return Policy

Return Policy

Note: This policy excludes orders received from marketplace sellers
View our marketplace return policy

Your complete satisfaction is our number one priority

If an item you ordered from TextbooksRus.com does not meet your expectations due to an error on our part, simply return it by mail within 14 days of receiving it for a refund or exchange.

Yes, it's that simple!

We know that having the correct textbook is essential to success, so we do everything possible to help you get exactly what you need: If an order needs to be returned for any reason, e-mail us within 14 days of delivery for an immediate exchange or a full refund.

Guaranteed.

Please note that all returns must be received in the condition they were sold or the refund amount will be adjusted. Therefore, we strongly suggest you review our packing guidelines to ensure the safe delivery of your textbooks. All software must be returned unopened. Software that is received opened will not be accepted and will be returned to sender at the sender's expense.

Shipping, handling, and restocking fees

Shipping, handling, and restocking fees for all returns are borne by the buyer except in cases of defect or inaccurate fulfillment.

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