Trusty Guarantee
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Textbooksrus.com offers a 14-day guarantee on the condition of every item described
on our Marketplace. All Textbooksrus.com booksellers are required to accept returns
for merchandise that is materially different than what was advertised for up to
14 days from the day the item was delivered. All items are also guaranteed to be
delivered in a timely manner.
Problems that we guarantee against include the following
- Materially Different
- You received merchandise that is defective, damaged, inaccurately described, or
entirely different than the item you ordered
- Not received in a timely manner
- Your item took too long to ship or was lost in transit
Textbooksrus.com guarantees that all international edition textbooks will contain
exactly the same printed content as the comparable U.S. Edition, word-for-word,
page-for-page, unless otherwise indicated by the seller in his or her listing. The
seller's listing must be clear and specific as to any such discrepancies such as
supplemental materials (i.e. CD’s, Access Codes…etc) not being included.
- First, you must attempt to resolve the problem directly with the seller
If you and the seller are not able to resolve the matter, then review our guidelines
for qualifying problems above
- If your claim is that the item was materially different, then your claim must be
submitted within 14 (fourteen) days of the day your order was placed.
- If your claim is that the item was not received, then before we will investigate
we must wait 15 (fifteen) days beyond the maximum estimated transit time for the
shipping method that you chose.
For example, if the maximum estimated transit time is 14 (fourteen) days, we will
investigate a claim for a lost shipment no sooner than 29 (twenty-nine) days after
the day it was shipped.
- Submit your claim in writing to
TrustyGuarantee@textbooksrus.com or by using our
web contact form.
Include the following in your email
- Your order number
- Your ship-to address
- The name of the seller
- The reason you are filing your claim (e.g., either "Materially Different" or "Not
Received")
If the item has not been received, then please include any shipping information
provided by the seller (e.g., tracking number(s), carrier and service used, and
date shipped)
- A brief description of the problem
- If you received an entirely different item than the one you ordered, make sure to
include the author, title, and ISBN of the item you received
Your claim will be reviewed and processed as quickly as possible. We may contact
you for additional information. Judgment as to the validity of all claims is at
the sole discretion of Textbooksrus.com