Satisfaction Guarantee

At TextbooksRus.com, we want you to be satisfied with your purchase. That is why we offer a guarantee. If you are not satisfied with your purchase within 14 days from receiving, simply return it – no questions asked for a full refund. We strive everyday to provide you great products, great prices and the service you expect from TextbooksRus.com

Qualifying Problems

Problems that we guarantee against include the following:

• Materially Different: You received merchandise that is defective, damaged, inaccurately described, or entirely different than the item you ordered
• Not received in a timely manner: Your item took too long to ship or was lost in transit

Satisfaction Guarantee on International Editions

TextbooksRus.com guarantees that all international edition textbooks will contain exactly the same printed content as the comparable U.S. Edition, word-for-word, page-for-page, unless otherwise indicated by the seller in his or her listing. The seller's listing must be clear and specific as to any such discrepancies such as supplemental materials (i.e., CDs, Access Codes,etc.) not being included.

How to submit a Satisfaction Guarantee Claim

• First, you must attempt to resolve the problem directly with the seller.
  If you and the seller are not able to resolve the matter, then review our guidelines for qualifying problems above.
• If your claim is that the item was materially different, then your claim must be submitted within 14 (fourteen) days of the day your order was placed.
• If your claim is that the item was not received, then before we will investigate we must wait 15 (fifteen) days beyond the maximum estimated transit time for the shipping method that you chose.
  For example, if the maximum estimated transit time is 14 (fourteen) days, we will investigate a claim for a lost shipment no sooner than 29 (twenty-nine) days after the day it was shipped.
• Submit your claim by using our web contact form.
  Include the following:
  • Your order number
  • Your ship-to address
  • The name of the seller
  • The reason you are filing your claim (e.g., either "Materially Different" or "Not Received")
    If the item has not been received, then please include any shipping information provided by the seller (e.g., tracking number(s), carrier and service used, and date shipped)
  • A brief description of the problem
  • If you received an entirely different item than the one you ordered, make sure to include the author, title, and ISBN of the item you received

Your claim will be reviewed and processed as quickly as possible. We may contact you for additional information. Judgment as to the validity of all claims is at the sole discretion of TextbooksRus.com.